Returns & Refunds
Last Updated May 23rd, 2022
We want you to be satisfied with your purchase. This policy explains how returns and refunds work at ITHYARAA.
Please read the following sections to understand eligibility, timeframes, and how to initiate a return or request a refund. If you have any questions, contact our Customer Care team.
1. Overview
Our Returns & Refunds policy applies to purchases made through ITHYARAA. We accept returns and process refunds in accordance with the terms below. By placing an order, you agree to this policy.
2. Return Eligibility
To be eligible for a return, items must typically be unused, in original packaging, and returned within 30 days of delivery. You may need to provide proof of purchase. Some product categories have different return windows; check the product page or order confirmation for details.
- Item must be in resalable condition
- Original tags and packaging should be intact where applicable
- Return must be initiated within the stated return window
3. Non-Returnable Items
The following are generally not eligible for return unless required by law or otherwise stated:
- Personal care and hygiene products (e.g., certain cosmetics)
- Perishable or consumable goods
- Items marked as final sale
- Custom or personalized products
- Gift cards and digital content
4. Refund Processing
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, refunds will be credited to your original method of payment within a specified number of business days, depending on your bank or card issuer.
Refunds do not include original shipping charges unless the return is due to our error or a defective product.
5. Late or Missing Refunds
If you have not received your refund within the expected timeframe, first check your bank account and contact your card issuer. If you have done this and still have not received your refund, please contact us at [email protected] with your order number and we will assist you.
6. Exchanges
If you need to exchange an item for a different size, color, or product, please initiate a return and place a new order for the desired item, or contact Customer Care to see if an exchange can be arranged. Exchanges are subject to the same eligibility and condition requirements as returns.
7. Shipping & Handling
You are responsible for the cost of return shipping unless otherwise stated (e.g., prepaid label for defective items). We recommend using a trackable shipping service and retaining proof of postage. We are not responsible for items lost or damaged in transit during return shipment.
8. Contact Us
For return requests, refund inquiries, or questions about this policy, contact us at [email protected] or through the Customer Care section on our website. Please include your order number and a brief description of your request.