Frequently asked Questions

It is mandatory to have an Ithyaraa account to shop for your favourite Ithyaraa outfits. Having an Ithyaraa account not only entitles you to special offers, but also helps you maintain a record of your previous orders, track your current order and makes checkout quicker and easier. To register, enter your email ID on the “My Account - Register” link on our website.

Do not worry! Select Forgot Password next to the password field and follow the on-screen instructions.

To view your sales receipt, you can check the following options:

1. Email: Look for a confirmation or order completion email from where you made your purchase. This email typically includes a summary of your order, including your sales receipt.

2. Account Dashboard: If you created an account before purchasing, log in to your account and go to the order or purchase history section. You'll be able to view and print your sales receipt from there.

3. Order Confirmation Page: After completing your purchase online, you may have been redirected to an order confirmation page, which usually provides a summary of your order and a link to view or print your receipt.

4. Customer Service: If you're unable to find your receipt through the methods above, you can contact the customer service team. They'll be happy to assist you in retrieving or sending a copy of your sales receipt.

Be sure to save your sales receipt for future reference, especially if you need to return or exchange your item. If you need additional assistance, the customer support team is available to help.

No. You cannot change the address once the order is placed.

Yes, contact customer support for International Shipping.

Yes, you can track your order in real-time. Once your order is shipped, we’ll send you a tracking link via email or SMS so you can monitor its status.

Yes, Order cancellations are accepted only before processing or shipment. After the order has been shipped, cancellation cannot be accommodated.

Ithyaraa reserves the right to cancel an order at any point of time before shipping. In such cases customers will be refunded in full at the original payment mode for prepaid orders.

Yes, you can exchange your order, but only to a different size of the same product through return and exchange process.

Your order will be dispatched from our warehouse within 24-48 hours of placing the order. Your order will be delivered to you within 2-10 days, depending on your location.

Our courier partner will try to attempt delivering your order thrice; each attempt on a consecutive day. So if you have missed the delivery please do not worry, we will try to make an attempt again to deliver your Ithyaraa outfit to you.

It is your responsibility to provide the correct shipping/delivery address for your order. If the wrong delivery address is provided, we will not refund your purchase or replace the goods. Please ensure you check all shipping details carefully before submitting your order.

We accept Master Card, Visa credit, debit and other credit cards. We also have the option of net banking, wallets and cash on delivery.

We regret the inconvenience caused. Please email us your transaction details at [email protected] and we will look into it immediately. If your money has not reached us, it will surely be refunded back to your account.

A Standard Shipping fee will be applicable, and Cash On Delivery payment option is available at locations covered by our courier partners.

Our courier partner will hand over the package to you only once the payment has been made. Please do not accept the package if it is tampered.

This is unlikely however, in case you receive a damaged/wrong product; please write to us on [email protected] or contact customer support, within 24 hours of receiving the order. Concern will be assessed and a solution will be offered. The product may be replaced or other corrective measures may be taken to address the issue.

At Ithyaraa Fashions, we make it a priority to ensure you receive the exact product you see in the picture. We are committed to maintaining the highest standards of accuracy and quality in our online product displays. However, please be aware that slight variations may occur due to factors like lighting during photography or differences in screen resolutions. Rest assured, we are dedicated to delivering products that meet or exceed your expectations in style, craftsmanship, and overall quality. If you have any concerns upon receiving your order, our customer service team is always ready to assist you quickly. Your satisfaction and trust are our top priorities at Ithyaraa Fashions.

To inquire about restocking items that are currently out of stock or marked as "restock," follow these steps:

- Check the Website: Visit the website and search for the item you're interested in. Look for any notifications or labels indicating it will be "restocked" or is "coming soon." Some offer an option to sign up for notifications when the item becomes available again.

- Contact Customer Service: If you can’t find restock information on the website, reach out to the customer service team. You can typically find their contact details on the website. Provide them with the item details and ask about the restock schedule or availability.

- Sign Up for Notifications: Many online stores offer the option to sign up for alerts when an item is back in stock. Look for this feature on the product page or during checkout.

- Follow Social Media: Stay connected with the Ithyaraa’s social media channels where they may announce restocks or new arrivals. This is often a quick way to hear about updates on product availability.

- Check Back Regularly: Sometimes items are restocked without prior notice. It's a good idea to revisit the product page periodically or set a reminder to check back for updates.

By staying proactive and following these steps, you'll improve your chances of securing the item once it's restocked and available again.

To return or replace a product, follow these steps:

1. Review the Return Policy: Start by checking the return policy to ensure the item is eligible for return or replacement. Pay attention to details like the time frame for returns (e.g., how many days you have to initiate a return) and any conditions (e.g., the item must be unused and in its original packaging).

2. Contact Customer Service: Reach out to the customer service team. You can find contact details on the website or in your order confirmation email. Be sure to provide your order number, the reason for the return or replacement, and specify whether you'd like a refund, exchange, or store credit.

3. Receive Return Instructions: Customer service will guide you through the next steps. This may involve returning the item using a prepaid shipping label they provide, or they may arrange for a pickup.

4. Prepare the Item: If you're returning the item, ensure it's securely packaged, ideally in its original packaging. Include any accessories, tags, or documents that came with it to ensure the return is processed smoothly.

5. Ship the Item: If shipping the item back is required, follow the return instructions provided by customer service. Be sure to obtain proof of shipment (such as a tracking number) and keep it until your return is fully processed.

6. Wait for Processing: Once the store receives your returned item, they will inspect it to ensure it meets the return criteria. Processing times can vary, so contact customer service for an estimated timeframe.

7. Receive Refund or Replacement: If your return is approved, you will receive a refund to your original payment method, a replacement item, or store credit, depending on your preference and the store's policies.

8. Follow-up: If you have any questions or need updates during the return process, feel free to follow up with customer service.

Please note that the specific return or replacement process may vary depending on the store’s policies and the type of product. Keep all relevant documentation and maintain clear communication throughout the process to ensure a smooth experience.

If you have any questions or need further assistance, the customer service team will be happy to help ensure a smooth return or replacement process.

Refunds will be issued only if the returned products reach us as per our return guidelines. Refunds are issued via the original payment method and will normally appear within 10 business days, depending on the processing time of your payment provider. If you had selected Cash on Delivery, please email your account details to us at [email protected]. We will process the refund in 7-10 business days.

There are no charges for returns if your area is serviceable for return pickup by our courier partners. In case your area is not serviceable, you can still return the product by shipping it to us at your own expenses.